Refund policy
💎 Our Commitment
At Glamina, we are committed to delivering exceptional craftsmanship and ethical luxury. We take great care to ensure every product meets our highest standards. However, should you need to return an item, we offer the following return and refund policy.
🔁 Returns
Return Eligibility:
Customers may request a return within 30 calendar days from the invoice date.
Return Conditions:
Returned items must meet the following criteria:
Unused and unworn
Free of damage or alteration
In original packaging and condition
Accompanied by original documentation (e.g. certificates, receipts)
Return Process:
Notify Glamina in advance of your return by contacting us at info@glaminadenmark.com.
All returns must be approved prior to dispatch.
Return shipping is the responsibility of the customer, unless otherwise agreed.
We strongly recommend using an insured, trackable courier service and retaining proof of shipment.
Inspection and Approval:
All returned items are subject to quality inspection before a refund or exchange is processed.
❌ Non-Returnable Items
The following items are non-refundable and not eligible for return:
Custom-made jewellery (including unique cuts, settings, or materials)
Personalised or engraved items
Made-to-order pieces (including bespoke and selection-based orders)
🔄 Exchanges
We offer exchanges on eligible items within 30 days of purchase.
Jewellery sent on a selection basis must be returned within 14 days. Selections must be pre-approved by Glamina and agreed in writing.
Please contact us at info@glaminadenmark.com to explore exchange options.
💰 Refunds
Refunds will be processed within 7–14 business days after the returned item has passed inspection.
Refunds will be made to the original payment method.
Items returned used, damaged, or altered may be subject to a partial refund or refusal, depending on loss of resale value.
📦 Damaged or Faulty Goods
If your order arrives visibly damaged or defective:
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At Delivery:
Ask the courier to document the damage before signing.
If damage is severe, you may refuse the shipment; it will be returned to Glamina automatically.
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Post-Delivery Discovery:
Report the issue to Glamina and the courier immediately.
Include photos and a description of the damage.
We will offer repair, replacement, or refund options based on the situation.
📝 Additional Terms
We reserve the right to refuse returns that do not comply with this policy.
Items returned without prior notification or approval may be returned to the customer at their expense.
Shipping fees (original and return) are non-refundable, unless due to our error.
📬 Contact Us
For all return requests, exchanges, or further assistance, please contact:
Email: info@glaminadenmark.com
Head Office: Glamina ApS, [Insert Address], Denmark
Thank you for choosing Glamina — where luxury is worn with confidence, and purchased with peace of mind.