Return and Exchange policy
At Glamina, your satisfaction is our priority. We take great care in the quality, packaging, and precision of every order. In the rare event that something isn’t right, here’s everything you need to know about how we handle returns, exchanges, and claims.
Returns
All return requests must be submitted within 30 days of the invoice date.
Upon receiving your delivery, we recommend inspecting the goods immediately. It is the buyer’s responsibility to verify that the order is complete and that all items are in acceptable condition.
Return shipping is at your own cost and risk unless otherwise agreed. Be sure to use a trackable shipping service and keep the receipt.
Important:
Products that have been manufactured or sourced according to specific requests – such as exact lengths, carat weights, metal types, cuts, colors, or clarity – cannot be returned unless otherwise agreed. This includes custom orders and specially cut or prepared items.
Damaged or Faulty Items
If you receive goods that are damaged or defective, please contact us before returning anything. We must approve all claims in advance and may require documentation or photos.
What to do if your parcel is damaged during delivery:
Ask the courier to document the damage before signing.
If discovered after delivery, notify us and the shipping carrier immediately.
You may refuse the package if visibly damaged, and it will be returned to us.
Exchanges
Exchanges can be made within 30 days of receiving your order. Items must be returned unused and in resalable condition. Please follow the same process as for returns. Note that custom or made-to-order items are not eligible for exchange.
This also applies to goods that have been sent in selection. You must send the unselected items back within 30 days and inform Glamina of the items you choose to purchase and keep from the selection.
Condition of Returned Goods
Returned items should be handled with care. You may inspect the product to understand its nature and functionality — as you would in a physical store.
If the item is returned in a condition that shows signs of excessive use, or damage, we reserve the right to reduce the refund based on the loss in resale value.
Return Address
Unless otherwise agreed, please return all items to:
Glamina
Regus, Lyngbyvej 20, 3rd floor
2100 Copenhagen
Denmark
If you have any questions or need assistance, our team is here to help.
Contact us at:
Email: info@glaminadenmark.com